Terms & Conditions

We commit to enforcing our privacy policies along with our cancellation and exchange policies. We respect your privacy and pledge to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection Law. We accept Canadian dollars for our currency.

Cancellation Policy:
Scheduling an appointment is the reservation of time put aside specifically for me. I acknowledge a mutual understanding of the value of our time. I understand that at Wellness on Whyte 48 hours notice is required to reschedule or cancel Acupuncture, Homeopathy, HeartMath, and Ayurvedic Consultation appointments and 24 hour is required to cancel or reschedule all other appointments. A Day in Sanctuary requires 72 hours of notice for cancellation. I understand that my credit card will be charged 50% of the appointment price if I cancel my appointment less than the required number of hours in advance. I also understand my credit card will be charged the full appointment price for any missed appointments

Privacy Commitment:
Wellness on Whyte deals with client’s personal information, thus we follow a rigid privacy policy. We have all clients sign a consent form giving Wellness on Whyte staff permission to view personal information for treatment purposes only. Client information is not left unattended nor is it viewable by other clients. If you have any questions in regards to our privacy policy, please contact us.

Returns & Exchanges:
We have a 30-day return/refund policy for our clients. Products that are unopened can be returned for a full refund within 30 days.  Please provide a receipt and the credit or debit card used to make the original purchase. Please call ahead to receive instructions for your refund as not all staff are able to process returns and refunds. Custom herbal formulas and gift certificates are non-refundable.

Services are exchange only. If you are unable to make your appointment and you follow our cancellation policy, we can change the date for your appointment without any additional charges. If you wish to change your service type, it must be of equal or lesser value and again must correspond with our cancellation policy.